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HEATONIST FAQs

<h2 id="processing">Processing</h2>Our warehouses are moving and grooving! Usually&#xA0;orders ship within 24 hours, but please allow up to 4 business days for processing of your order. Please note that if you place your order after noon ET, it will ship the following day.&#xA0;In times of high demand - like during a big sauce launch or around the holidays - processing may take a bit longer. We&#x2019;ll let you know when this changes via the banner at the top of our site. &#x1F44D;<h2 id="shipping-times">Shipping Times</h2>Most US orders are delivered within 3-5 business days. International orders can take 7-21 business days depending on customs times and local delivery services.&#xA0;International orders will usually ship through the post office, so you can work with your national postal delivery to pay customs and have your sauces released for delivery (i.e. in Canada, check with Canada Post for final delivery).&#xA0;

Our warehouses are moving and grooving! Usually orders ship within 24 hours, but please allow up to 4 business days for processing of your order. 
In times of high demand - like during a big sauce launch or around the holidays - processing may take a

How long will it take my order to ship? 

Shipping FAQs

Domestic Shipping Options

International Shipping Options

How long will it take my order to process/ship?

Do you have express shipping?

Why don’t you ship to my country?

Do you ship to APO / FPO addresses?

What if I move? Can I change my address?

Can I cancel my order?

Help, I need to update my address!

How do I check the status of my order?

My order was marked delivered but I can’t find it?

Help, my sauce is broken/there is an issue with my order!

Can I return my order?

Help With An Order

What comes in a Hot Ones Box?

When is my first shipment?

How does the Monthly Hot Ones Subscription work?

How do I manage my subscription?

How do I edit the address or billing info for my subscription?

Can I skip or cancel an individual subscription delivery?

How do I cancel my subscription auto-renew?

Can I customize my subscription? Can I choose what Hot Ones sauces are included?

Do you ship the subscription internationally?

Do hot sauce subscriptions get renewed/charged automatically?

Can I order a Hot Ones Box subscription as a gift?

I bought a subscription as a gift, how do I transfer the billing over to the recipient?

Can I use a free shipping code on a subscription order?

Hot Ones Subscription Help

I tried signing in but can't / it says I don't have an account...

How do I reset my password?

How does HEATONIST's rewards program work?

Can I use multiple rewards codes at once?

Help! My rewards code isn't working!

Why does it say I have "X" points?

How does the birthday reward work?

Do you have a referral program? How does Give a Sauce, Get a Sauce work?

How do I level up on my rewards account?

It says I don’t have an account but I have a subscription?

Do rewards codes expire? Do points expire?

Account & Rewards

Are your hot sauces all-natural?

Where can I find the Hot Ones lineup?

Where is Fiery Chipotle?

How do I sign up for stock notifications?

Are your hot sauces vegan / kosher / halal / gluten free?

Should I refrigerate my hot sauce? How long does it last?

My sauce looks different!

Will you carry my hot sauce?

Do you have a wholesale program?

Our Hot Sauces | HEATONIST

Store Locations

How does sampling work?

Can I bring a group? Do you do private tastings?

Our Stores

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Shipping Times

How long will it take my order to process/ship?Updated a year ago

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Shipping Times