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HEATONIST FAQs

Find answers to your shipping questions, get help with your HEATONIST orders and account. Plus, check out our FAQs regarding subscriptions and how to earn rewards.

Help Section & FAQs | HEATONIST

Domestic Shipping Options

International Shipping Options

How long will it take my order to ship?

Do you have express shipping?

Why don’t you ship to my country?

Do you ship to APO / FPO addresses?

What if I move? Can I change my address?

Shipping FAQs

Can I cancel my order?

Help, I need to update my address!

How do I check the status of my order?

My order was marked delivered but I can’t find it?

Help, my sauce is broken/there is an issue with my order!

Can I return my order?

Help With An Order

What comes in a Hot Ones Box?

When does my first box ship?

How does the Monthly Hot Ones Subscription work?

How do I manage my subscription?

How do I edit the address or billing info for my subscription?

Can I skip or cancel an individual subscription delivery?

How do I cancel my subscription auto-renew?

Can I customize my subscription? Can I choose what Hot Ones sauces are included?

Do you ship the subscription internationally?

Do hot sauce subscriptions get renewed/charged automatically?

Can I order a Hot Ones Box subscription as a gift?

I bought a subscription as a gift, how do I transfer the billing over to the recipient?

Can I use a free shipping code on a subscription order?

Hot Ones Subscription Help

I tried signing in but can't / it says I don't have an account...

How do I reset my password?

How does HEATONIST's rewards program work?

Can I use multiple rewards codes at once?

Help! My rewards code isn't working!

Why does it say I have "X" points?

How does the birthday reward work?

Do you have a referral program? How does Give a Sauce, Get a Sauce work?

How do I level up on my rewards account?

It says I don’t have an account but I have a subscription?

Do rewards codes expire? Do points expire?

Account & Rewards

Are your hot sauces all-natural?

Where can I find the Hot Ones lineup?

Where is Fiery Chipotle?

How do I sign up for stock notifications?

Are your hot sauces vegan / kosher / halal / gluten free?

Should I refrigerate my hot sauce? How long does it last?

My sauce looks different!

Will you carry my hot sauce?

Do you have a wholesale program?

Our Sauces

Store Locations

How does sampling work?

Can I bring a group? Do you do private tastings?

Our Stores