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HEATONIST FAQs

Find answers to your shipping questions, get help with your HEATONIST orders and account. Plus, check out our FAQs regarding subscriptions and how to earn rewards.

Help Section & FAQs | HEATONIST

Domestic Shipping Options

International Shipping Options

How long will it take my order to process/ship?

Do you have express shipping?

Why don’t you ship to my country?

Do you ship to APO / FPO addresses?

What if I move? Can I change my address?

Shipping FAQs

Can I cancel my order?

Help, I need to update my address!

How do I check the status of my order?

My order was marked delivered but I can’t find it?

Help, my sauce is broken/there is an issue with my order!

Can I return my order?

Help With An Order

What comes in a Hot Ones Box?

When is my first shipment?

How does the Monthly Hot Ones Subscription work?

How do I manage my subscription?

How do I edit the address or billing info for my subscription?

Can I skip or cancel an individual subscription delivery?

How do I cancel my subscription auto-renew?

Can I customize my subscription? Can I choose what Hot Ones sauces are included?

Do you ship the subscription internationally?

Do hot sauce subscriptions get renewed/charged automatically?

Can I order a Hot Ones Box subscription as a gift?

I bought a subscription as a gift, how do I transfer the billing over to the recipient?

Can I use a free shipping code on a subscription order?

Hot Ones Subscription Help

I tried signing in but can't / it says I don't have an account...

How do I reset my password?

How does HEATONIST's rewards program work?

Can I use multiple rewards codes at once?

Help! My rewards code isn't working!

Why does it say I have "X" points?

How does the birthday reward work?

Do you have a referral program? How does Give a Sauce, Get a Sauce work?

How do I level up on my rewards account?

It says I don’t have an account but I have a subscription?

Do rewards codes expire? Do points expire?

Account & Rewards

Are your hot sauces all-natural?

Where can I find the Hot Ones lineup?

Where is Fiery Chipotle?

How do I sign up for stock notifications?

Are your hot sauces vegan / kosher / halal / gluten free?

Should I refrigerate my hot sauce? How long does it last?

My sauce looks different!

Will you carry my hot sauce?

Do you have a wholesale program?

Our Hot Sauces | HEATONIST

Store Locations

How does sampling work?

Can I bring a group? Do you do private tastings?

Our Stores

Learn more about our hot sauces made with high quality, all-natural ingredients and no extracts, gums or artificial colorings or preservatives.