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HEATONIST FAQs

We&#x2019;re hoping to launch a wholesale program in the near future! If you&#x2019;re looking to purchase 200 cases (12 bottles/case) or more <a href="https://heatonist.com/pages/heatonist-contact" target="_self">please get in touch</a>.

We’re hoping to launch a wholesale program in the near future! If you’re looking to purchase 200 cases (12 bottles/case) or more please get in touch.

Do you have a wholesale program? 

Our Sauces

Domestic Shipping Options

International Shipping Options

How long will it take my order to ship?

Do you have express shipping?

Why don’t you ship to my country?

Do you ship to APO / FPO addresses?

Shipping FAQs

Can I cancel my order?

Help, I need to update my address!

How do I check the status of my order?

My order was marked delivered but I can’t find it?

Help, my sauce is broken/there is an issue with my order!

Can I return my order?

Help With An Order

Which month did I sign up for? When does it ship?

Help, I can't log in to manage my subscription!

How do I cancel or edit my subscription?

How does the Hot Ones Subscription work?

Can I customize my subscription?

Do you ship the subscription internationally?

Hot Ones Subscription Help

I tried signing in but can't / it says I don't have an account...

How do I reset my password?

How does HEATONIST's rewards program work?

Can I use multiple rewards codes at once?

Help! My rewards code isn't working!

Why does it say I have "X" points?

How does the birthday reward work?

Do you have a referral program? How does Give a Sauce, Get a Sauce work?

How do I level up on my rewards account?

It says I don’t have an account but I have a subscription?

Account & Rewards

Are your hot sauces all-natural?

Where can I find the Hot Ones lineup?

Where is Fiery Chipotle?

How do I sign up for stock notifications?

Are your hot sauces vegan / kosher / halal / gluten free?

Should I refrigerate my hot sauce? How long does it last?

My sauce looks different!

Will you carry my hot sauce?

Do you have a wholesale program?

Store Locations

How does sampling work?

Can I bring a group? Do you do private tastings?

Our Stores