Help! My rewards code isn't working!
If you have redeemed for a reward and the code isn't working at check out, please double check the characters in the code and the dollar amount of your order:
- If you redeemed points for a discount on an existing subscription, the code will say "SUB" at the front of it. That type of code can only be used on your subscription management page.
- If you accidentally redeemed for a code with SUB in it but you meant to get a discount on a new order, please email us at [email protected] and we'll get you fixed up!
Free ship codes
- Free shipping codes currently only working with US orders. We're working on adding perks for international HEATONISTs as well. Thanks for understanding!
- Rewards codes may not be stacked currently. If you are a Sauce-a-holics level member and your order qualifies for your free shipping perk, it should get automatically applied at checkout.
- Shipping costs do not count towards dollar spend for rewards. So if you have free shipping on orders over $50, make sure the sauce total is over $50 before shipping. The more spice the better we always say! :)
Codes with "REF" in them are referral codes and may only be used on your first order and only for orders over $40 before shipping.
Still having trouble? Chat with us by clicking in the bottom right corner or shoot us a message at [email protected] and we're happy to help!
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