HEATONIST FAQs logo
HEATONIST FAQs logo

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Help! My rewards code isn't working!

If you have redeemed for a reward and the code isn't working at check out, please double check the characters in the code and the dollar amount of your order:

Subscription codes  

  • If you redeemed points for a discount on an existing subscription, the code will say "SUB" at the front of it. That type of code can only be used on your subscription management page
  • If you accidentally redeemed for a code with SUB in it but you meant to get a discount on a new order, please email us at [email protected] and we'll get you fixed up!

Free ship codes 

  • Free shipping codes currently only working with US orders. We're working on adding perks for international HEATONISTs as well. Thanks for understanding!
  • Rewards codes may not be stacked currently. If you are a Sauce-a-holics level member and your order qualifies for your free shipping perk, it should get automatically applied at checkout. 
  • Shipping costs do not count towards dollar spend for rewards. So if you have free shipping on orders over $50, make sure the sauce total is over $50 before shipping. The more spice the better we always say!  :)

Referral codes  

Codes with "REF" in them are referral codes and may only be used on your first order and only for orders over $40 before shipping.

Still having trouble? Chat with us by clicking in the bottom right corner or shoot us a message at [email protected] and we're happy to help!

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