HEATONIST FAQs logo
HEATONIST FAQs logo

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How do I check the status of my order?

Trying to track down your sauce? You can look up your order details here: https://heatonist.com/pages/order-lookup

We’ve also sent you a USPS tracking link in your shipping confirmation email, which will have details on the whereabouts of your package. If your order has been marked delivered and you can’t find it, please click here for more tips. 

Tracking an International Package

If you are an international customer, you will be able to track your package with your country’s postal system using the same tracking ID we sent in your shipping confirmation email. 

Depending on where you live, your post office may hold your package at a pick up point or there may be customs fees due before they can deliver your sauces. It helps to try tracking your package on your postal service’s website or to contact your local postal branch directly first if you have questions about final delivery. 

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