If your order hasn’t shipped, please get in touch with us ASAP so we can catch it before it gets packed up. 
Hit reply to your order confirmation email and add "CANCEL" to the subject, or call us at 718-599-0838.

You can now cancel your order within 2 hours of placing it, if you need to make any updates. Click &quot;View Your Order&quot; in your confirmation email. If you see a red cancel button<img src="https://uploads.gorgias.io/0l9dY2Vm456rZkLp/undefined-8125e8e4-037f-4783-a6a4-53d94b04c2df" style="width: 345px;" class="fr-fic fr-dii" alt="Red button next to &quot;Need help? Contact us&quot; that says &quot;Cancel this order&quot;">&#xA0;you can click to confirm cancelation! If you don&apos;t see the button or get an error message after confirming, your order may have already been sent to the floor to be packed up.If that&apos;s the case, please chat with us at the <img src="https://uploads.gorgias.io/0l9dY2Vm456rZkLp/Screen_Shot_2022-01-28_at_1.22.56_PM-627fc609-7d1e-42a7-b880-7ae59dfa7326.png" style="width: 47px;" class="fr-fic fr-dii" alt="yellow chat button">&#xA0;in the bottom right below<a href="https://heatonist.com/pages/heatonist-contact"></a>&#xA0;or call us at 718-599-0838 ASAP so we can try to catch it for you! Chat/phones are live 10am - 6pm ET.&#xA0;If it is outside chat/phone hours,&#xA0;hit reply to your order confirmation email or email&#xA0;<a href="mailto:ilovehotsauce@heatonist.com"></a><a href="mailto:ilovehotsauce@heatonist.com">ilovehotsauce@heatonist.com</a>&#xA0;and add &quot;CANCEL&quot; to the subject, and we&apos;ll get to it first thing when we&apos;re back! &#x1F44D;&#xA0;

Can I cancel my order?

Please get in touch with us ASAP so we can catch it before it starts to ship. Hit reply to your order confirmation email and add "EDIT ADDRESS" to the subject or call us at 718-599-0838.
If it has already shipped, or we’re unable to update the addres

Send us a chat via the <img src="https://uploads.gorgias.io/0l9dY2Vm456rZkLp/Screen_Shot_2022-01-28_at_1.22.56_PM-5311a49b-7cca-435a-ae26-84de3da98a18.png" style="width: 54px;" class="fr-fic fr-dii" alt="yellow chat button">&#xA0;in the bottom right corner of this page or call us at 718-599-0838&#xA0;and we&apos;re happy to help!&#xA0;Or if it&apos;s outside business hours, please hit reply to your order confirmation email and add &quot;ADDRESS&quot; to the subject and we&apos;ll get to it first thing.If you&apos;ve received a notification that your order has already been packed up or you contact us and we&#x2019;re unable to update the address, you can always set up a forwarding address or a redirect through the carrier on their website (<a href="https://www.usps.com/manage/"></a><a href="https://www.usps.com/manage/">USPS on their site here</a> or <a href="https://www.ups.com/us/en/track/change-delivery.page">UPS via their site here</a>)

Help, I need to update my address!

Trying to track down your sauce? You can look up your order details here: https://heatonist.com/pages/order-lookup
We’ve also sent you a USPS tracking link in your shipping confirmation email, which will have details on the whereabouts of your packag

Trying to track down your sauce? You can look up your order details here:&#xA0;<a href="https://heatonist.com/pages/order-lookup">https://heatonist.com/pages/order-lookup</a>We&#x2019;ve also sent you a USPS tracking link in your shipping confirmation email, which will have details on the whereabouts of your package. If your order has been marked delivered and you can&#x2019;t find it, please&#xA0;<a href="https://help.heatonist.com/en-US/my-order-was-marked-delivered-but-i-cant-find-it-28149"></a><a href="https://help.heatonist.com/en-US/my-order-was-marked-delivered-but-i-cant-find-it-28149"></a><a href="https://help.heatonist.com/en-US/my-order-was-marked-delivered-but-i-cant-find-it-28149"></a><a href="https://help.heatonist.com/en-US/my-order-was-marked-delivered-but-i-cant-find-it-28149">click here for more tips</a>.&#xA0;Tracking an International PackageIf you are an international customer, you will be able to track your package with your country&#x2019;s postal system using the same tracking ID we sent in your shipping confirmation email.&#xA0;Depending on where you live, your post office may hold your package at a pick up point or there may be customs fees due before they can deliver your sauces. It helps to try tracking your package on your postal service&#x2019;s website or to contact your local postal branch directly first if you have questions about final delivery.&#xA0;

How do I check the status of my order?

If this happens, please give it another day or two and check with the neighbors just in case. Don’t worry, we will make sure that you get the sauce you ordered! 
If it doesn’t show up in a few days and the neighbors can’t find it, reach out to us at

If this happens,&#xA0;please 1. give it another day or two and 2. check with the neighbors just in case. Don&#x2019;t worry, we will make sure that you get the sauce you ordered! We just like to give the mail carrier the benefit of the doubt as sometimes it gets marked delivered before making it off the truck.&#xA0;If it doesn&#x2019;t show up in a few days and the neighbors can&#x2019;t find it, reach out to us at&#xA0;<a href="mailto:ilovehotsauce@heatonist.com">ilovehotsauce@heatonist.com</a>.

My order was marked delivered but I can’t find it?

We recently created custom HEATONIST packaging to help prevent breakage, but shipping glass bottles means you're bound to end up with a broken every once in a while. Don’t worry, we will get you a replacement!
If you receive a broken bottle or have a

We recently updated our custom HEATONIST packaging to help prevent breakage, but shipping glass bottles means you&apos;re bound to end up with a broken every once in a while. Don&#x2019;t worry, we will get you a replacement!If you receive a broken bottle or have any other issue with your order, please hit reply&#xA0;to your order confirmation email with a photo of the sauce in its packaging.&#xA0;If you&apos;re able to very carefully check any bottles that seem to have survived, the labels are waterproof so they should be good to go with a quick rinse! That way hopefully there&apos;s a sauce you can enjoy in the meantime while we get you fixed up. :)&#xA0;

Help, my sauce is broken/there is an issue with my order!

You can return an unopened order right away by simply writing "return to sender" on the shipping label and putting the package back in your mailbox/handing it to your postal worker. Please do so within 30 days of purchase. That way the post office wi

You can return an order when the outer packaging is unopened right away by simply&#xA0;writing &quot;return to sender&quot; on the shipping label&#xA0;and putting the package back in your mailbox/handing it to your postal worker. Please do so within&#xA0;30 days of purchase.&#xA0;That way the post office will bring it back to us and we can refund you the cost of the sauce! &#xA0;If the outer packaging has already been removed but the sauce is unopened, please pack the sauce up as best you can (we like to use recycle newspaper as stuffing) and ask your local post office for help with a flat-rate package going to:&#xA0;HEATONIST Returns 121 Wythe Ave Brooklyn NY 11249We do our best to describe each sauce on its product page and list all the ingredients and heat levels so you know exactly what to expect. That said, we want you to be happy with the sauce you receive! If you try a sauce and it&#x2019;s different than what you expected or there&#x2019;s something that stands out you don&#x2019;t like, shoot us an email at <a href="mailto:ilovehotsauce@heatonist.com">ilovehotsauce@heatonist.com</a> with the specifics and one of our sommeliers will suggest a sauce you might like better.&#xA0;

Can I return my order?

Email our support team at ilovehotsauce@heatonist.com

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