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Help With An Order

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Can I cancel my order?

If your order hasn’t shipped, please get in touch with us ASAP so we can catch it before it gets packed up. Hit reply to your order confirmation email and add "CANCEL" to the subject, or call us at 718-599-0838.

Help, I need to update my address!

Please get in touch with us ASAP so we can catch it before it starts to ship. Hit reply to your order confirmation email and add "EDIT ADDRESS" to the subject or call us at 718-599-0838. If it has already shipped, or we’re unable to update the addres

How do I check the status of my order?

Trying to track down your sauce? You can look up your order details here: https://heatonist.com/pages/order-lookup We’ve also sent you a USPS tracking link in your shipping confirmation email, which will have details on the whereabouts of your packag

My order was marked delivered but I can’t find it?

If this happens, please give it another day or two and check with the neighbors just in case. Don’t worry, we will make sure that you get the sauce you ordered!  If it doesn’t show up in a few days and the neighbors can’t find it, reach out to us at

Help, my sauce is broken/there is an issue with my order!

We recently created custom HEATONIST packaging to help prevent breakage, but shipping glass bottles means you're bound to end up with a broken every once in a while. Don’t worry, we will get you a replacement! If you receive a broken bottle or have a

Can I return my order?

You can return an unopened order right away by simply writing "return to sender" on the shipping label and putting the package back in your mailbox/handing it to your postal worker. Please do so within 30 days of purchase. That way the post office wi