If your order hasn’t shipped, please get in touch with us ASAP so we can catch it before it gets packed up. 
Hit reply to your order confirmation email and add "CANCEL" to the subject, or call us at 718-599-0838.

You can now cancel your order within 2 hours of placing it, if you need to make any updates. Click &quot;View Your Order&quot; in your confirmation email. If you see a red cancel button<img src="https://uploads.gorgias.io/0l9dY2Vm456rZkLp/undefined-8125e8e4-037f-4783-a6a4-53d94b04c2df" style="width: 345px;" class="fr-fic fr-dii" alt="Red button next to &quot;Need help? Contact us&quot; that says &quot;Cancel this order&quot;">&#xA0;you can click to confirm cancelation! If you don&apos;t see the button or get an error message after confirming, your order may have already been sent to the floor to be packed up.If that&apos;s the case, please chat with us at the <img src="https://uploads.gorgias.io/0l9dY2Vm456rZkLp/Screen_Shot_2022-01-28_at_1.22.56_PM-627fc609-7d1e-42a7-b880-7ae59dfa7326.png" style="width: 47px;" class="fr-fic fr-dii" alt="yellow chat button">&#xA0;in the bottom right below<a href="https://heatonist.com/pages/heatonist-contact"></a>&#xA0;or call us at 718-599-0838 ASAP so we can try to catch it for you! Chat/phones are live 10am - 6pm ET.&#xA0;If it is outside chat/phone hours,&#xA0;hit reply to your order confirmation email or email&#xA0;<a href="mailto:ilovehotsauce@heatonist.com"></a><a href="mailto:ilovehotsauce@heatonist.com">ilovehotsauce@heatonist.com</a>&#xA0;and add &quot;CANCEL&quot; to the subject, and we&apos;ll get to it first thing when we&apos;re back! &#x1F44D;&#xA0;

Can I cancel my order?

If this happens, please give it another day or two and check with the neighbors just in case. Don’t worry, we will make sure that you get the sauce you ordered! 
If it doesn’t show up in a few days and the neighbors can’t find it, reach out to us at

If this happens,&#xA0;please 1. give it another day or two and 2. check with the neighbors just in case. Don&#x2019;t worry, we will make sure that you get the sauce you ordered! We just like to give the mail carrier the benefit of the doubt as sometimes it gets marked delivered before making it off the truck.&#xA0;If it doesn&#x2019;t show up in a few days and the neighbors can&#x2019;t find it, reach out to us at&#xA0;<a href="mailto:ilovehotsauce@heatonist.com">ilovehotsauce@heatonist.com</a>.

My order was marked delivered but I can’t find it?

Email our support team at ilovehotsauce@heatonist.com

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