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HEATONIST FAQs

HEATONIST Sauciety tiers are earned the more sauce you consume, so be sure to #stayspicy! Everyone starts out as a HEATONIST and can work their way up.HEATONIST -&#xA0;Starts by signing up, receive 1x points per dollar spent on sauce*SAUCE-A-HOLICS -&#xA0;Starts at 150 points per dollar spent, receive 1.5x points per dollar spent on sauce, a birthday reward + free shipping on US orders over $50**SAUCE-A-HOLICS GOLD -&#xA0;Starts at 300 points per dollar spent, receive 1.5x points per dollar spent, birthday reward, free shipping on US orders over $50 + early access to product launches<img src="https://uploads.gorgias.io/0l9dY2Vm456rZkLp/Screen_Shot_2022-01-28_at_1.08.13_PM-4f9ea154-6392-4b25-a7c3-9b4c50a5d881.png" style="width: 606px;" class="fr-fic fr-dii">*Please note, shipping does not count toward your points earned per order. We are unable to backdate points from before the rewards program was launched at the end of 2019.**Free shipping applies to orders shipped within the US only. We are working on more perks for our international customers, thank you for understanding!&#xA0;

HEATONIST Sauciety tiers are earned the more sauce you consume, so be sure to #stayspicy! Everyone starts out as a HEATONIST and can work their way up.
HEATONISTS - Starts by signing up, receive 1x points per dollar spent on sauce*
SAUCE-A-HOLICS - S

How do I level up on my rewards account? 

Account & Rewards

Domestic Shipping Options

International Shipping Options

How long will it take my order to process/ship?

Do you have express shipping?

Why don’t you ship to my country?

Do you ship to APO / FPO addresses?

What if I move? Can I change my address?

Shipping FAQs

Can I cancel my order?

Help, I need to update my address!

How do I check the status of my order?

My order was marked delivered but I can’t find it?

Help, my sauce is broken/there is an issue with my order!

Can I return my order?

Help With An Order

What comes in a Hot Ones Box?

When is my first shipment?

How does the Monthly Hot Ones Subscription work?

How do I manage my subscription?

How do I edit the address or billing info for my subscription?

Can I skip or cancel an individual subscription delivery?

How do I cancel my subscription auto-renew?

Can I customize my subscription? Can I choose what Hot Ones sauces are included?

Do you ship the subscription internationally?

Do hot sauce subscriptions get renewed/charged automatically?

Can I order a Hot Ones Box subscription as a gift?

I bought a subscription as a gift, how do I transfer the billing over to the recipient?

Can I use a free shipping code on a subscription order?

Hot Ones Subscription Help

I tried signing in but can't / it says I don't have an account...

How do I reset my password?

How does HEATONIST's rewards program work?

Can I use multiple rewards codes at once?

Help! My rewards code isn't working!

Why does it say I have "X" points?

How does the birthday reward work?

Do you have a referral program? How does Give a Sauce, Get a Sauce work?

How do I level up on my rewards account?

It says I don’t have an account but I have a subscription?

Do rewards codes expire? Do points expire?

Are your hot sauces all-natural?

Where can I find the Hot Ones lineup?

Where is Fiery Chipotle?

How do I sign up for stock notifications?

Are your hot sauces vegan / kosher / halal / gluten free?

Should I refrigerate my hot sauce? How long does it last?

My sauce looks different!

Will you carry my hot sauce?

Do you have a wholesale program?

Our Hot Sauces | HEATONIST

Store Locations

How does sampling work?

Can I bring a group? Do you do private tastings?

Our Stores

How do I level up on my rewards account?Updated 2 years ago