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Hot Ones Subscription Help

What comes in a Hot Ones Box?

Our Monthly Hot Ones Box includes three Hot Ones hot sauces and/or sauces from Hot Ones’ favorite makers every month. The sauces are a surprise, but include a range of heat levels and flavors. Subscribers get a first look at each new season's lineup,

When is my first shipment?

We try to highlight on the product page which month's Hot Ones box you are signing up for, but a good rule of thumb is if you ordered on or before the 15th at 11:59 pm EDT, you will receive that month's box. If you ordered on the 16th or after, you w

How does the Monthly Hot Ones Subscription work?

The Hot Ones Box is the official hot sauce subscription service of the show with hot questions and even hotter wings. By signing up you join an exclusive crew of the most devoted Hot Ones fans. Each month, we send you three bottles of hot sauce, a li

How do I manage my subscription?

If you are trying to manage your subscription settings, you can do so a couple of ways:  Sign in or sign up for a HEATONIST.com account! It's entirely possible you purchased a subscription as "guest" at check out. Try to login or create an account h

How do I edit the address or billing info for my subscription?

If you've already set up the password for your account, you can manage your subscription by signing in through the page here. If you haven't set up your password yet, create an account using the same email you used to purchase the subscription.  Onc

Can I skip or cancel an individual subscription delivery?

Month-to-month Hot Ones Boxes: You can skip a delivery any time before the 11th of that month* by logging in and heading to the “Delivery Schedule” tab to skip:. Or you can also click “Skip” in the reminder email we send you on the 9th. *PLEASE NOTE:

How do I cancel my subscription auto-renew?

You can cancel the next auto-renew on your subscription any time! Just log in or request an access link, then select "Edit" next to the subscription you wish to cancel:. Scroll down to cancel:. If you are trying to cancel but have already been charge

Can I customize my subscription? Can I choose what Hot Ones sauces are included?

While we can’t customize Hot Ones subscription boxes at this time, we hope to be able to offer more custom hot sauce subscriptions soon! Thanks for understanding.

Do you ship the subscription internationally?

Due to local restrictions, we’re only able to send subscription boxes to addresses in the US, Canada, Australia and New Zealand as of now. We hope we can expand the list soon!  In the meantime, you can always try a shipping service like myus.com to o

Do hot sauce subscriptions get renewed/charged automatically?

The Monthly Hot Ones Box hot sauce subscription automatically renews and is charged monthly. Hot Ones boxes are always charged on the 12th of the month and we send you a reminder notice a few days before your subscription renewal date. Prepaid boxes:

Can I order a Hot Ones Box subscription as a gift?

Yes! You can absolutely order a monthly hot sauce subscription for someone else. We now also offer the ability to pre-pay for 3, 6 or 12 months of the Hot Ones subscription. When checking out, just be sure to enter the recipient’s name and address in

I bought a subscription as a gift, how do I transfer the billing over to the recipient?

Please have the recipient call us at 718-599-0838 about switching over the billing info on their subscription, or reach out to us with their email and we'll send them a link to update it online!.

Can I use a free shipping code on a subscription order?

Because of the system we use to set up your recurring charge for subscriptions, free ship codes do not work with subscriptions orders. If you have already received a code for free US shipping on your first order, reach out to us and we can reimburse